Microblading

Cancellation Policy

These terms and conditions govern the cancellation and rescheduling policy for the aesthetics treatments offered by Cavendish Aesthetics, hereinafter referred to as "the Company." These terms and conditions are also applicable in the event that patients have booked treatments as models for the training academy. By booking any of the treatments provided by the company whether they have paid a booking fee or not, "You" the patient agree to these terms and conditions. 1. Booking and Payment: 1.1. Patients of the clinic and models for treatments that are to be carried out by students of the training academy are required to pay a booking fee at the point of booking to secure their preferred appointment for their treatment. 1.2. The remaining balance of the treatment fee must be paid in full no later than immediately post treatment and prior to leaving the clinic. Treatments that have a value of less than £60 will be required to be paid in full either by bank transfer to the account of the clinic or may be paid by debit or credit card either online or over the telephone. 2. Cancellation Policy: 2.1. In the event that patients or models need to cancel their appointment, models receiving treatment by students of the training academy must provide no less than 48hours hours’ notice and patients of the clinic no less than 24 hours. In the event that the required notice is not provided both patients and models will be required to pay the full amount in relation to their treatments. Cancelations can be made by telephone but must be followed up in writing to the following email address, natalie@cavendishaesthetics.clinic. and, acknowledge by the clinic to be officially recognised and cancelled. Cancelations that are made through social media applications such as Messenger, WhatsApp, Facebook, Snapchat etc, will not be accepted. In the event that the afore mentioned procedure is used patients and models will be entitled to a full refund of the amount previously paid towards the treatment that has been subsequently cancelled. Please note that refunds can take up to 5 days to be processed and depending upon the method of payment used at the time of booking and the individuals bank, may take longer. 2.2. In exceptional circumstances, if the patient or model is unable to attend the appointment on the scheduled date and provides the relevant notice period previously detailed in point 2.1, they may be able to reschedule their appointment. 2.3. Requests for rescheduling must be made to the clinics administrator. In the first instance such a request can be made by telephone but must be followed up in writing to the following email address; natalie@cavendishaesthetics.clinic. In order for such a request to be valid patients must be provided with an alternative date in writing by the Company's administrator and this date will be deemed as acceptable unless the administrator is notified to the contrary in writing. 2.4. Where the patient or model fails to provide the required notification for rescheduling as detailed above, they will be charged in accordance with point 4.1 as if they had failed to attend. 3. Rescheduling and Payment: 3.1. If the patient or model is granted permission to reschedule their appointment, they must select an available date within a one-month period of the original appointment date. For models, if there is no availability in that one-month period the next available date will be offered as an alternative. The balance of the treatment fee will remain due and must be paid in full no later than immediately post treatment and prior to leaving the clinic. 4. Failure to Attend or Reschedule: 4.1. If the patient or model fails to attend the original appointment date and time and does not request rescheduling of the appointment in accordance with the terms outlined in section 2.4, the booking fee and any partial payments made will be forfeited. The patient or model will also remain liable for the full outstanding balance of the entire treatment fee which must be paid within seven days of the appointment date either by bank transfer, credit or debit card or in cash at the clinic. The company does not accept cheques. 4.2. No further claims for rescheduling will be entertained after the one-month period from the original appointment date has elapsed and patients and models will remain liable for payment of the treatment in full in accordance with section 4.1. 5. Right to Cancel by the Company: 5.1. The Company reserves the right to cancel or reschedule the appointment for treatment for any reason. In such cases, and if requested by the patient or model, the Company will provide the patient or model with a full refund of the booking fee in line with section 2.1. 5.2. The Company will not be held liable for any additional costs incurred by the patient or model, including but not limited to travel and accommodation expenses. 6. Aftercare advice: 6.1. The Company will provide the patients and or models with the necessary aftercare advice either in hard copy or electronic form. The aftercare advice is provided to help those receiving treatment, whether a patient of the clinic or a model of the academy, to understand their obligation and responsibilities post treatment. The company cannot be held responsible for events that occur as a result of the failure to follow the aftercare advice provided. Any adverse result or results that do not meet the expectations of the patient or model will be assessed by the company and any opinion regarding any such results will be considered as being provided on a professional basis. The company may, at its discretion offer further treatment, however, this does not form the basis of any contract and the company offers any such treatment on a “without prejudice” basis. Where patients or models are not happy with their results, in extreme cases, the company may offer additional touch up treatments if deemed appropriate by the company and at the discretion of the company these may be offered at discounted rates or free of charge. 6.2. These aftercare materials are the property of the Company and are intended solely for the personal use of patients. Distribution, reproduction, or public display of these materials is strictly prohibited without the Company's prior written consent. Any such breech may result in the company taking legal action against those that contravene these terms & conditions. 7. Liability: 7.1. The Company shall not be liable for any loss, damage, injury, or expenses incurred by patients or models during their treatment, whether at the clinic or post treatment. 7.2. Patients and models agree to indemnify and hold harmless the Company, its employees, instructors, and representatives from any claims, demands, or actions arising out of their participation in the aesthetics treatments carried out at the clinic or academy. 8. Amendments to Terms and Conditions: 8.1. The Company reserves the right to update, amend or modify these terms and conditions at any time at its discretion and without prior consultation or notification with any third party, patient or model. Any such changes will be communicated to a patient or model where it is deemed by the company to be necessary although they are under no obligation to do so and, any such changes shall take effect immediately either with or without the issuing of notification. By booking treatments at Cavendish Aesthetics whether as a patient or as a model of the academy and whether a booking fee has been paid or not, the patient or model acknowledges that they have read, understood, and agree to abide by these terms and conditions. These terms and conditions do not affect the statutory rights under UK consumer law.

Contact Details

• Cavendish Aesthetics, Norman Road, Ashford, UK